Orders for in-stock items are normally packaged and shipped within 2 to 5 days from receipt of order. You will be contacted by phone or e-mail if an item is out of stock or there is a delay in shipping. If you choose to use Federal Express or UPS and provide us with an e-mail address, a tracking notice will be sent to you via that e-mail at the time your order is scheduled for shipment. We will debit your account upon shipment of your order.
You cannot cancel your order after shipment has been made. Order of non-special order items may be cancelled if you contact us prior to shipment requesting such cancellation.
ATH Science allows the return of unopened/unused, in new condition. Opened or partially used items are not refundable. Sale items, custom order items, or personalized items are not returnable. We reserve the right to deny returns of items under special circumstances unforeseen to ATH Science, Inc. We do ask that you notify ATH Science within 7 days of purchase of your intent to return the item and that the item be received by ATH Science within 14 days of purchase. Shipping charges are non-refundable and returned items are returned at the buyers expense. Shipping service for returned items is as stated upon check-out. We will notify you when your returned product is received. If received in the same condition as originally shipped, we will then debit your account for the cost of the product returned for credit less a 20% restocking fee.
Non-Deliverable, Refused or Unclaimed Orders:
If an item(s) is returned to us due to an invalid/incomplete address or refused at the address provided during checkout, then you will still be charged 20% restocking fee on the total order and the remaining amount will be credited to back to your account. If you would like to have the same item re-shipped to a valid address, then you will still need to again pay the shipping charge.